Terms and conditions

    1. Information about the company

      These terms and conditions are valid if the customer buys goods on the www.solgenic.eu and these terms and conditions are governed under the Czech law. Contact details of the company: STHLM SOLUTIONS s.r.o, identification number: 037 44 892, headquartered in Prague 6 – Dejvice, Heinemannova 2695/6, postal code 160 00, Czech Republic.

    2. Purchase agreement

      The purchase contract is valid, when the order form is confirmed and sends by customer. Goods will be sent out immediately upon receipt of payment to an account maintained by the Erzgebirgssparkasse, account number: IBAN DE72 8705 4000 1595 4880 45 , SWIFT WELADED1STB, the account is denominated in EUR.

    3. Payment terms

      Selected goods can be paid in the following ways:
      Bank transfer to the seller's account, account number: IBAN DE72 8705 4000 1595 4880 45 , SWIFT WELADED1STB maintained by the Erzgebirgssparkasse, denominated in EUR. Into the variable symbol indicate the number of orders.
      Direct transfer payment gateway via PayPal, Payson, Postpay and GoPay webpay.

    4. Delivery terms

      Selected goods are dispatched immediately upon receipt of your payment on account of the company. Transport is mediated by the partners of the seller: DHL Deutsche Post, Hermes and Zasilkovna. Delivery time ranges from 4-10 working days in the European Union, and between 4-12 days to the rest of the world.

    5. Discount vouchers

      Discount vouchers are valid for the period of 6 months and lose automatically their validity on the first use. Discount vouchers are activated once, when the code is entered into the order form. Discount vouchers can be applied only to product discount; discount is not applicable on the cost of delivery.

    6. Warranty and Return of the goods

      In case of dissatisfaction with the product, please contact us at info@solgenic.eu and send goods back to the address of the company. The warranty period refers to the applicable laws of the Czech Republic

    7. Personal data protection

      The company STHLM SOLUTIONS s.r.o undertakes to handle the personal data only for their own purposes, and will not mediate these data to other entities. Customers agree with saving and handling of their cookie files by the system.

    Contact details of the company:
    STHLM SOLUTIONS s.r.o.
    Prague 6 – Dejvice, Heinemannova 2695/6, postal code 160 00, Czech Republic.

    Questions about delivery:
    info@solgenic.eu
    +420 601 358 369